Product Care

Candles can bring relaxation, memories and comfort but their open flame can be hazardous when not monitored properly.

I want to make sure that you burn your candles safely, so please read these guidelines carefully.

• Trim your cotton wick to 5mm before each burn. This will provide the cleanest burn possible and prevent the ‘mushroom’ effect. Failure to do this may lead to a “wax pool fire” where the entire candle may appear to ignite. This is caused when a hot piece of untrimmed wick drops into the melted wax pool and ignites it.
• The wick on your Stevie Buoy candle has been pre-trimmed for you.
• Keep candles out of the reach of children and pets. Do not place lit candles where they can be knocked over by children, pets or anyone else.
• Do not use if the glass container is cracked, chipped or broken.
• Always keep the wax pool free from foreign objects such as wick trimmings, wick particles, match debris and dust.
• Place the candle on a stable, non-combustible, heat-resistant surface. This will also help prevent possible heat damage to counters and table surfaces and prevent glass containers from cracking or breaking.
• Avoid drafts, vents or air currents. This will help prevent rapid or uneven burning & sooting. But if you can’t avoid draughts, turn the candle periodically to avoid uneven burning.
• Sweating refers to the beading or puddling of oil on the surface of the candle. Some candle waxes are particularly sensitive to temperature changes which cause the natural oils to separate from the wax leaving the pools of oil we see on top. You can avoid sweating by keeping your candles away from drafts, direct sunlight and rooms with temperature fluctuations. Sweating does not affect the quality of the candle, its burn or scent throw. Simply remove excess oil with a tissue or paper towel before lighting your candle and enjoy the aroma!

• make sure to burn your candle for at least 2-3 hours or until the wax pool reaches the full diameter of the jar.This will prevent the candle wax from forming into a tunnel and give you a clean burn as well as a much more pleasant experience.

• Never burn a candle for longer than 3-4 hours at a time. If a candle is burnt for excessive periods it may overheat & crack. After the maximum recommended burn time, let the candle cool and solidify, trim the wick and relight.
• Do not allow candle to burn to the base of vessel - Extinguish the candle once it has burnt down to 1cm from the bottom of the container to prevent over heating & cracking.
• Extinguish a candle if the flame becomes too high or flickers repeatedly. Before re-lighting, let the candle cool, trim the wick, and check for unwanted drafts.
• Never leave a burning candle unattended or lit while sleeping. If you are going to leave the room, or go to bed, be sure to firstly extinguish your candles.
• Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, curtains, bedding, carpets, books, paper, flammable decorations, etc.
• Never move a burning candle. Containerised candles may become hot. Always handle with care and wait for the wax to set and the candle to cool before moving.
• If burning multiple candles, place each candle at least 10cm apart from one another to prevent burn problems. This is to ensure they don’t melt one another or create their own drafts and cause candles not to burn to their maximum burn times.
• Use A Wick Dipper to prevent wicks from drifting off-centre. This will help to maximise the candle’s burn time.

• Use a Wick Dipper to extinguish candles without the wick smoking. This process of quenching the wick eliminates wick smouldering and adds fuel to the wick for subsequent relighting. Blowing a candle out is not recommended as the liquid wax may splatter and the wick may continue to glow and emit smoke.
• Store your candles in an upright position in a cool & dry place, away from direct sunlight, dust & fluorescent light.
• In the event of a ‘wax pool fire’ do not throw water onto it as this will cause the candle to ‘explode’ due to the water suddenly turning to steam with the hot wax. The candle should not be moved or touched while the wax is on fire. Either blow it out, cover with a fire blanket or use a fire extinguisher.
• Glass care: Even the very best candle will deposit carbon on glass, especially if the wick is not trimmed or the candle is exposed to draughts. Wipe away any build-up with a clean, damp cloth. Do not use if the glass container is cracked, chipped or broken.

Directions for use:

Step 1. Add water to the inner vessel until the fill line.

Step 2. Add up to 5 drops of essential oil or fragrance oil depending on your preference.

Step 3. Place lid on inner vessel and slide ceramic sleeve over the top.

Step 4. Turn diffuser on and enjoy the ambiance immediately.

Step 5. Follow quick clean instructions after every use.

Over time, your diffuser will develop an oil build-up that potentially can prevent it from working properly, so it is important to understand how to use and take care of it.

Here are a few tips that will help you have the best aromatic experience and extend the life of your Stevie Buoy Ultrasonic Diffuser.

QUICK-CLEAN:

This should be done after every use.

•Empty any excess oil and water left in the diffuser – After unplugging the device from the power supply, empty any essential oil left in the device. Make sure you pour away from any operating buttons found on the diffuser.

•Wipe the inside of diffuser – Using a tiny amount of detergent, wipe the inside with a small cloth or sponge. Remove any build-up in a gentle manner.

•Wipe the outside of the diffuser – Complete step 2 on the outside of the diffuser.

•Rinse and dry – Give the diffuser and water tank a rinse and leave to dry.

•Clean the ultrasonic mist chip - Use a Q-tip dipped in rubbing alcohol to wipe the ultrasonic mist chip found inside the water tank.

DEEP CLEAN:

This should be done once every 1-2 months.

1. Empty any excess oil and water left in the diffuser – After unplugging the device from the power supply, empty any essential oil left in the device.Make sure you pour away from any operating buttons found on the diffuser.
2. Fill the diffuser with water– Fill the water tank with water halfway.
3. Add 10 drop of vinegar – Add pure white vinegar to the tank.
4. Run the diffuser – Turn the diffuser on and run for 5 minutes to allow the vinegar mixture to run through the device. This will help remove any oil build up.
5. Empty the diffuser – Removing the water and vinegar.
6. Clean tight spots – Dab a cotton tip in white vinegar and clean the tight spots and nooks of the diffuser.
7. Rinse the diffuser – Use clean water to rinse the diffuser.
8. Use a dry cloth to thoroughly wipe the diffuser.

1. When using electrical appliances, safety precautions must always be taken to reduce the risk of fire, electrical shock and personal injury.
2. Keep out of reach of children and pets and any objects, which are flammable or can catch fire.
3. Do not use appliance for other than its intended purpose.
4. For household/ indoor use only.
5. Do not leave appliance unattended while in use. Unplug the appliance when not in use.
6. Always keep and use in a safe and secure place.
7. Do not use in wet areas, near a sink or bathtub.
8. Never immerse the appliance or cord into water.
9. If the power supply cord becomes damaged the appliance should be discarded.
10. The power supply cord cannot be replaced.
11. Do not over fill the water Tank.
12. Clean regularly taking care to follow the correct cleaning instructions. Failure to follow these instructions can potentially prevent your diffuser from working properly or damage the unit.

*It’s essential that you do not leave the unit sitting with water/oil inside. As soon as your unit has finished follow quick-rinse instructions to prevent damage. A regular deep clean cycle is essential.*

To maximise the life of the warmer globes and prevent premature globe failure, the following care tips should be heeded:

1. Globes must be screwed in properly. A loose globe will “arc” and fail prematurely.
2. DO NOT touch the globe with your fingers as body oils will adhere to the globe surface, create a “hot spot” and ultimately shorten the life of the globe.
3. Do not leave a wax warmer unit on for excessively long periods of time.
4. When replacing a blown globe it is essential that the correct wattage globe is used. Ensure to check that the replacement globe is an EXACT match for the blown globe. (looking the same does not make it a match)
5. LED globes are NOT suitable for wax warmers. They simply do not produce the required heat.
6. Do NOT under ANY circumstances use a globe over 25 watts EVER. Doing so may destroy your burner and cause serious damage to property !
7. Stevie Buoy is not responsible for any damage incurred from using the incorrect globe.

The simplest way to ensure compatibility of replacement globes is to order your globe from Stevie Buoy

Please contact me if you need help selecting the right globe.

Melts are a mess-free alternative for oil burners. They’re simple to use and have a great scent throw.

1. Ensure your wax warmer dish is clean and dry.
2. Remove all labels from the melt & place flat in the dish.
3. As the melt turns to liquid you will experience its fragrance throw.
4. When the wax warmer is switched off, the melt will harden.
5. The wax will not disappear; use a new melt when scent is no longer present.
6. To remove spent wax, let it cool and harden then press gently on one end. If it does not slide out easily, cool in the fridge for 10 minutes to shrink the wax. Alternatively, you can wait till the wax has hardened. Then turn the warmer on for a couple of minutes to free the wax puck.
7. Clean dish with warm soapy water when changing wax.
8. Take care when using your wax melts and be sure to never add water or light the melt directly.

When using electrical appliances, safety precautions must always be taken to reduce the risk of fire, electrical shock and personal injury.

1. Keep out of reach of children and pets and any objects, which are flammable or can catch fire.
2. Do not use appliance for other than its intended purpose. For household/ indoor use only.
3. Do not leave appliance unattended while in use. Unplug the appliance when not in use.
4. Always keep and use in a safe and secure place. Do not use in wet areas, near a sink or bathtub.
5. When in use the diffuser becomes hot and contains hot liquid. Do not touch the hot surface or attempt to move until liquid has cooled or solidified.
6. Never immerse the appliance or cord into water.
7. If the power supply cord becomes damaged the appliance should be discarded. The power supply cord cannot be replaced
8. Ensure your wax warmer dish is clean and dry before use.
9. To remove spent wax, let it cool and harden then press gently on one end. If it does not slide out easily, cool in the fridge for 15 minutes to shrink the wax. Alternatively, you can wait till the wax has hardened. Then turn the warmer on for a couple of minutes to free the spent wax puck.
10. Clean dish with warm soapy water when changing wax. Make sure dish is completely dry before use
11. Take care when using your wax warmer and be sure to never add water or light the melt directly.

Directions For Use:

• Always place Reed Diffuser on a plate or tray.
• Remove the plastic stopper from the diffuser bottle and replace the collar
• Insert the fibre reeds.
• Fibre reeds do not need to be rotated and will continually absorb the liquid and release the fragrance with no maintenance. If needed, to maximise scent throw, just flip the reeds over every now and again .
• Remove reeds as required to adjust the strength of the scent.
• Quickly clean up any spills to avoid staining or stripping furniture finish.
• Make sure you read any instructions that come with your Reed Diffuser.

Refilling your Diffuser:

• Carefully pour contents of the Refill Pouch into your clean empty diffuser bottle using the supplied funnel.
• Take care not to spill the contents.
• Replace used reeds with new set (availble to purchase separately).
• Your diffuser is ready to go !

Wipe spills immediately with a damp cloth.Make sure you read any instructions that come with your refill Bottle.

• Do not swallow.
• Keep out of reach of children.
• Do not allow liquid to come in contact with textiles, finished, painted or porous surfaces.
• Please be careful when removing the plug or turning over your reeds. Oil that spills onto the exterior of the bottle may cause the finish to discolour.
• Wipe spills immediately with a damp cloth.
• Keep away from heat or flame.
• DO NOT ignite the reeds.
• Fragrance lifespan subject to environmental conditions.
• The intensity of the fragrance will depend on the size of the diffuser and the room the diffuser is placed in. In large, open spaces, the fragrance may not be as intense and may require more than one diffuser to reach the desired scent throw.

Please read any instructions that come with your Reed Diffuser before using.